Office Policies

We require patients to fill out updated patient information EVERY YEAR

This has been simplified by providing you with a link and passcode to update your information. If you are an existing patient, all of your past information re-populates and you only need to change your updated information.

We require both Medical Insurance and Vision Plan information when booking.

Medical insurance is your PRIMARY insurance above your vision plan, which is why this information must be collected. Per the contract between your insurance provider and the office/doctor, if there is a medical reason for your exam, your medical insurance may be billed first. If the reason for your exam is anything other than preventative or routine, your medical insurance may be billed. Our office will inform you before your exam if there is any issue with your insurance coverage and we strive to be transparent about your charges to the best of our ability using the insurance information you have provided.

No-show fee

We do require 24 hours' notice for cancelling an exam. If you no-show for your exam or cancel within 24 hours, you may be charged a no-show fee. Unfortunately, a steep increase in no-shows and last-minute cancellations post-COVID has required us to implement this policy. Please be courteous.